Terms of Use

Effective Date: July 7, 2026
Operator: RMX Tec Ltd, a company registered in Bulgaria ("RMX Tec", "we", "us", "our")
Contact: info@qrchat.eu

These Terms of Use ("Terms") govern your access to and use of the QRChat.eu website and services ("Service"). By accessing the Service, creating an account, activating a QR code, sending a message, or making a purchase, you agree to be bound by these Terms and acknowledge our Privacy Policy. If you do not agree, you must stop using the Service immediately.

1. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this age requirement. If you are under 18, you may not create an account or use the Service in any way.

2. Description of the Service

QRChat.eu allows users to generate QR codes that open instant, browser-based chat sessions. Key features include: creating individual or group QR chat codes, customizing QR code appearance, receiving notifications about new messages and scans via push notifications, Telegram, or email, sharing files within chat sessions (up to 10 MB per file), and generating QR codes in bulk. The Service is intended for lawful personal and business communication only. We may add, change, or discontinue features at any time.

3. Account Registration

Some features require account registration, either with an email address and password or via Google Sign-In. You agree to provide accurate and complete information, keep your login credentials secure, and accept responsibility for all activity under your account. You must notify us immediately if you suspect unauthorized access to your account.

4. Anonymous and Guest Access

The Service allows QR code owners to activate and manage codes without creating an account, using a secret admin link. Visitors who scan QR codes can send messages without registration. You are solely responsible for safeguarding your admin link. Anyone with access to it can manage your QR code settings. These Terms apply in full to anonymous and guest use of the Service.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law or regulation
  • Distribute malware, spam, phishing links, or other harmful content
  • Impersonate any person or entity, or misrepresent your affiliation
  • Attempt to gain unauthorized access to the Service, other accounts, or related systems
  • Scrape, crawl, or use automated tools to access the Service without our written consent
  • Interfere with the proper operation of the Service or impose an unreasonable load on our infrastructure
  • Collect personal information of other users without their consent
  • Circumvent, disable, or interfere with content moderation, rate limiting, or other security features
  • Use the Service to distribute unsolicited commercial messages

6. Prohibited Content

You may not send, share, store, or link to content in chats or anywhere on the Service that:

  • Is insulting, abusive, harassing, bullying, or intimidating towards any person
  • Constitutes hate speech, including racism, xenophobia, or discrimination or incitement to hatred on grounds of race, ethnicity, nationality, religion, gender, sexual orientation, disability, or any other protected characteristic
  • Contains threats of violence, incites violence, or glorifies or promotes terrorism or violent extremism
  • Sexualizes, exploits, or endangers minors in any way — we apply zero tolerance and will report such content to the competent authorities
  • Is pornographic or sexually explicit
  • Promotes, advertises, or facilitates the sale of illegal drugs, weapons, counterfeit goods, or any other illegal goods or services
  • Discloses another person's private information without their consent ("doxxing")
  • Promotes or encourages self-harm or suicide
  • Is fraudulent or deceptive, including scams, phishing, and pyramid or Ponzi schemes
  • Infringes intellectual property rights or other rights of any third party
  • Is defamatory, obscene, or otherwise unlawful or objectionable

We may remove or block such content, suspend or terminate the associated QR codes or accounts, and, where legally required or appropriate, report it to law enforcement or other competent authorities.

7. Content Moderation

To keep the Service safe, messages and uploaded images may be automatically screened by keyword filters and by third-party artificial intelligence (AI) moderation services before or shortly after delivery. Content classified as violating these Terms may be automatically blocked, and repeated violations may result in temporary automated blocking of the originating device or network address.

We do not have a general obligation to monitor content transmitted through the Service, and automated screening does not constitute editorial control over, or endorsement of, user content. Moderation decisions may occasionally be wrong. If your content or access was blocked and you believe this was a mistake, you may request human review by contacting info@qrchat.eu; we will review the decision and respond without undue delay.

If you encounter content on the Service that you believe is illegal or violates these Terms, please report it to info@qrchat.eu with a link or QR code identifier and a short explanation. We will review notices diligently and take appropriate action. This mailbox also serves as our single point of contact for authorities and users under applicable EU platform regulation.

8. User Content

You retain ownership of any content you submit through the Service (messages, files, images). By submitting content, you grant us a limited, non-exclusive, worldwide license to store, process, transmit, and screen that content solely as necessary to provide, secure, moderate, and maintain the Service. You are solely responsible for your content and represent that it does not violate these Terms or any third-party rights. We may retain and disclose content where required by law.

9. QR Code Ownership and Management

QR codes generated through the Service remain linked to your account or admin link. We do not guarantee permanent availability of any QR code. We reserve the right to deactivate QR codes that violate these Terms. You are responsible for all content and activity associated with your QR codes, including the physical placement of printed codes in compliance with local rules.

10. Payments, Credits, and Taxes

The Service offers a free tier (up to 100 QR codes). Additional QR code credits may be purchased as one-time packages. All payments are processed by third-party payment providers (Stripe); we do not receive or store your card details. Prices are stated at checkout and may include applicable VAT or other taxes. Credits are personal, non-transferable, have no cash value, and cannot be exchanged for money except as described in Section 11. We reserve the right to change pricing at any time; changes do not affect credits already purchased.

11. Refund Policy and Right of Withdrawal

Statutory right of withdrawal (EU consumers). If you are a consumer in the European Union, you have the right to withdraw from a purchase of QR code credits within 14 days of the purchase without giving any reason, provided the credits from that purchase have not been used. To withdraw, email info@qrchat.eu within the 14-day period, stating your account email and the transaction reference; no specific form is required.

Effect of using credits. By assigning purchased credits to QR codes before the end of the withdrawal period, you expressly request immediate performance of the service and acknowledge that, once credits from a purchase have been used, you lose the right of withdrawal with respect to that purchase.

Voluntary refunds. In addition to your statutory rights: (a) duplicate or clearly erroneous charges will be refunded in full; (b) if a documented technical fault on our side prevents you from using purchased credits and we cannot fix it within a reasonable time, we will refund the unused credits. Other refunds are at our reasonable discretion. The free tier allows you to evaluate the Service fully before paying.

Processing. Approved refunds are issued to the original payment method within 14 days of approval. Nothing in this Section limits your mandatory statutory rights, including legal guarantee rights for digital services under EU law.

12. Notifications

The Service provides notifications about new messages and QR code scans via push notifications, Telegram, and email. You can manage your notification preferences in your account settings or per-link settings. By enabling notifications, you consent to receiving automated messages from the Service through the channels you select.

13. Intellectual Property

The Service, including its design, code, features, logos, and documentation, is the exclusive property of RMX Tec Ltd and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any rights to our trademarks or branding.

14. Third-Party Services

The Service integrates with third-party platforms, including Stripe (payments), Telegram (notifications), Google (Google Sign-In, reCAPTCHA, and AI image moderation), OpenAI (AI text moderation), and Resend (email delivery). Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the practices, availability, or performance of third-party services.

15. Suspension and Termination

We may suspend or terminate your account, QR codes, or access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms or if required for security, legal, or operational reasons. Where proportionate, we will state the reasons and you may object via info@qrchat.eu. Upon termination, your right to use the Service ceases immediately. We may, but are not obligated to, delete your data upon termination, subject to our Privacy Policy and legal retention duties. Credits are not refunded upon termination for a material violation of these Terms.

16. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT MESSAGES WILL BE DELIVERED, OR THAT MODERATION WILL DETECT ALL HARMFUL CONTENT. THIS SECTION DOES NOT LIMIT MANDATORY STATUTORY GUARANTEES OWED TO CONSUMERS.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RMX TEC LTD AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING CONTENT POSTED BY OTHER USERS. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM OR EUR 50, WHICHEVER IS GREATER.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury, for intentional misconduct or gross negligence, or mandatory consumer rights in your country of residence.

18. Indemnification

You agree to indemnify and hold harmless RMX Tec Ltd, its officers, employees, and affiliates from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) brought by third parties arising from your content, your use of the Service in violation of these Terms, or your violation of applicable law. This obligation applies to consumers only to the extent the claim results from your own unlawful or negligent conduct.

19. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, governmental actions, power or internet outages, or failures of third-party providers.

20. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, provided your rights are not reduced.

21. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Bulgaria. Any disputes shall be resolved by the competent courts of Bulgaria. If you are a consumer residing in the EU, you also benefit from the mandatory consumer protection provisions of, and may bring proceedings in, your country of residence. Consumers may also contact the consumer protection authority or an accredited alternative dispute resolution body in their country. We are not obliged to participate in alternative dispute resolution and decide on such participation case by case.

22. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or through a notice on the Service at least 30 days before taking effect, unless a shorter period is required for legal or security reasons. If you do not agree to the updated Terms, you must stop using the Service before the effective date. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

23. Miscellaneous

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service. Our failure to enforce any provision is not a waiver of the right to enforce it later.

24. Contact

For questions about these Terms, refunds, or content reports, contact us at info@qrchat.eu.